Return & Shipping Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we are committed to providing high-quality products and excellent customer service. Please read our return and shipping policies carefully before making your purchase.
As soon as your order is dispatched, we will send you a confirmation email and SMS from which you will be able to track your order.
We offer flat shipping on all orders Rs.99 within the Pakistan.
We strive to process and ship all orders within 1-2 business days. Delivery times may vary depending on your location, but most orders will arrive within 3-7 business days. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.
We use reputable shipping carriers to ensure that your order arrives safely and on time. Once your order has shipped, you will receive a tracking number via email, which you can use to track your package's progress.
Jevele has a 30-days refund policy: customers can buy the product and if they are unsatisfied, they can return it within 7-days. We’ll refund the full cost of the item minus shipping costs within 30-days only if the product is damaged, unopened or defective at the time of delivery or the item does not match the original specifications of the product or is found to be not the same as you had purchased. We highly recommend taking note of your return tracking number as you may need this to track your return package.
RETURN POLICY - PRODUCT RESTRICTIONS
To obtain a refund of the item, you must contact customer support within 4 - days of receiving your product(s).
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, please provide a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. The item may be required to return to Jevele for inspection.
WHO COVERS THE RETURN SHIPPING COST?
Return shipping costs are the responsibility of the customer. Please note that if you choose to ship the item on your own, you'll pay the carrier at the time you ship your return.
HOW TO RETURN AN ITEM
Contact customer support to request a return. You must make this request within 4- days of receiving the shipment. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Use the Upload File button in the chat to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 30 days to appear in the account.