Return & Shipping Policy

SHIPMENT

As soon as your order is dispatched, we will send you a confirmation email and SMS from which you will be able to track your order. You can also track your order in "Track My Order".

 

SHIPPING EXPENSES

Orders over PKR 2000 - FREE SHIPPING

Orders under PKR 2000 – PKR 150 Shipping Fee

Delivery time – 3 Working Days

 

REFUND POLICY

Jevele has a 30-days refund policy: customers can buy the product and if they are unsatisfied, they can return it within 7-days. We’ll refund the full cost of the item minus shipping costs within 30-days only if the product is damaged, unopened or defective at the time of delivery or the item does not match the original specifications of the product or is found to be not the same as you had purchased.  We highly recommend taking note of your return tracking number as you may need this to track your return package.

 

HOW TO APPLY FOR A REFUND?

Please fill-up the form below

 

RETURN POLICY - PRODUCT RESTRICTIONS

To obtain a refund of the item, you must contact customer support within 4 - days of receiving your product(s).

 

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, please provide a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. The item may be required to return to Jevele for inspection.

 

WHO COVERS THE RETURN SHIPPING COST?

Return shipping costs are the responsibility of the customer. Please note that if you choose to ship the item on your own, you'll pay the carrier at the time you ship your return.

 

 

HOW TO RETURN AN ITEM

Contact customer support to request a return. You must make this request within 4- days of receiving the shipment. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.

Use the Upload File button in the chat to proactively provide digital images of damaged or defective products.

 

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 30 days to appear in the account.